Methods in Market Research: Gulf Airlines

 

Please encircle the appropriate answer.

Do you travel by air?

• Yes
• No (if no, then please do not proceed further).

How many times do you travel in a year?

• Once a year
• Between two and four times.
• Five times or more than five.

Your major portion of the traveling lies in the

• Domestic Traveling.
• International traveling.

Please write the name of the Airline you travel when you are going abroad.

 

Have you heard about the Gulf Airlines?

• Yes
• No

Did you ever travel by Gulf Airlines?

• Yes
• No
• If yes then how many times
  1. Once
  2. Three times.
  3. More than five times.

 

Which of the following factors are in your mind when you are selecting Gulf Airlines?

• Cost.
• Easy Access.

 

Services offered.

• Large number of flights.
• Large area coverage.

 

Do you think that the telephone and on line booking facilities offered by Gulf Air line are satisfactory.

1. Strongly agree
2. Agree
3. Indifferent
4. Do not agree
5. Strongly disagree.

Do you think that Gulf Air line give you enough time on telephone booking to compare the air fare of different companies.

• Strongly agree
• Agree
• Indifferent
• Do not agree
• Strongly disagree.

 

The Gulf Airline provides you the complete information in case of delays.

1. Strongly agree
2. Agree
3. Indifferent
4. Do not agree
5. Strongly disagree

 

The Gulf Airline provides you the complete information about its policies, which can affect your journey.

11. Strongly agree
12. Agree
13. Indifferent
14. Disagree
15. Strongly disagree

Does the Gulf Air line provide the customized services for the disabled persons?

Will you allow your children less than 10 years of age to travel alone through the Gulf Airlines?

Are you satisfied by the refund policy of the Gulf Airlines.

The entertainment facilities provided during the flights are satisfactory.

• Strongly agree
• Agree
• Indifferent
• Disagree
• Strongly disagree.

The Gulf airline takes actions against the customers’ complaint within

1. Two weeks
2. One month
3. Three months
4. Six months

What is the best thing you like most about the Gulf Airlines?

How would you describe the “Gulf Airlines”?

• Name:
• Age:
• Occupation:
• Education:

Yearly Income: (optional)

• Below Rs.250, 000
• Below Rs.400, 000
• Below Rs. 600,000
• Above Rs.800, 000

 

Address:

 

Phone #